A Study on Influence Factors of Environmental Quality Satisfaction Chen Xinzhou April 28, 2016 Abstract: Based on the evaluation results of the satisfaction level of environmental quality，which is concluded in the China Quality Development Report 2012 conducted by Institute of Quality Development Strategy, Wuhan University. By drawing the scatter diagram of the relation between residents’satisfaction level of environmental quality in different cities as well as other areas and the loca...
Study on the Influence Factors of Government Quality Regulatory Customer Satisfaction Index Li Dandan April 28, 2016 Abstract: Through the statistics and analysis of quality observation data of 2012，this paper constructs a influence factor model of Government Quality Regulatory Customer Satisfaction Index(shorted for GQSI) based on view of the consumer point，and concludes now GQSI is in the "less unsatisfaction" level. According to the data of test and analysis，this paper draws on Chinese consumers' GQSI i...
Difference Analysis and Comparison of Influence Factors of Regional Quality Satisfaction Zhang Jihong April 28, 2016 Abstract: The establishment and design of regional quality satisfaction index is a fundamental task of the macro-quality management. The regional quality satisfaction indexes are designed and established starting from the theoretical connotation of macro-quality management and based on the observation data of macro-quality, including four quality fields. Based on the division principle of devel...
Sharing and Good Governance: Influence of Quality Public Service on Effect of Quality Regulation April 28, 2016 ——Based on the Empirical Analysis of Chinese Macro-Quality Observation DataLuo Ying Abstract: The improvement of quality not only requires effective quality regulation, but also good quality public service. During the management of quality, it is essential to promote the public service and traditional regulation to express advantages respectively and operate cooperatively, which will con...
The General Situation of China’s Quality in 2012——Evaluation Based on “Quality Observation Data” April 28, 2016 Cheng Hong（Institute of Quality Development Strategy, Wuhan University) Abstract: The evaluation on macro quality requires construction of scientific theory and support of empirical data. This paper has established an evaluation model of macro quality from the viewpoint of consumer perception to analyze the current quality situation in China. The model includes total characteristics，stru...
2012 China Quality Status——Consumers’ Perception and Model Building April 28, 2016 •Cheng Hong<br>
Abstract: This paper constructs the basic model of macro-quality observation, which evaluates the regional macro-quality through quality satisfaction, perception of quality safety, public quality service and the consumer marking on quality. Based on the method of consumer survey, this paper acquires and demonstrates the quantity data of different aspects of China, and based on...